Shipping policy

RAM Game Room Shipping Policy

Shipping Policy

At RAM Game Room, we specialize in premium handcrafted game room furniture and luxury entertainment products. Many of our products are custom-built or made to order, and we work hard to ensure every order is delivered safely, professionally, and in excellent condition.

Please review the following shipping policy before placing your order.

Order Processing & Production Times

In-Stock Products

Smaller accessories and in-stock products typically ship within 2–5 business days after payment has been received and processed.

Made-to-Order & Custom Products

Most RAM Game Room furniture products — including poker tables, shuffleboards, dining tables, gaming tables, and other custom-built items — are made to order.

Estimated production and delivery timelines are listed directly on each applicable product page. These estimated timelines are provided to help customers understand the expected lead time before delivery.

Production and shipping timelines may vary depending on:

Product specifications
Customization requirements
Material availability
Current production volume
Carrier scheduling
Seasonal demand

Estimated delivery dates are not guaranteed, but RAM Game Room will make every reasonable effort to meet the projected timeframe and communicate significant delays when possible.

Customers may receive updates regarding production progress and shipping schedules throughout the process.

Shipping Methods

Depending on the size, weight, and destination of the order, RAM Game Room may ship products using:

Standard parcel carriers
LTL freight carriers
White glove delivery services
Specialized furniture transportation providers

Shipping methods are selected at RAM Game Room’s discretion unless otherwise agreed upon in writing.

Shipping Coverage

We currently ship throughout Canada and the United States.

For international shipping requests outside of these regions, customers must contact us directly for availability and custom freight quotes.

Certain remote or rural locations may require additional shipping charges and extended transit times.

Shipping Rates

Shipping rates are calculated based on:

Product dimensions and weight
Delivery destination
Type of delivery service required
Accessibility conditions at the delivery location

Shipping charges are displayed during checkout or provided separately for oversized or custom freight shipments.

Additional charges may apply for:

Remote delivery areas
Liftgate service
Stair carries
Difficult access conditions
Elevator restrictions
Inside delivery requests
Storage fees
Missed delivery appointments
Re-delivery attempts

Freight Deliveries & Inspection Requirements

Large furniture items are typically shipped via freight carrier and require customer inspection at the time of delivery.

Important Delivery Instructions

Before signing for any shipment, customers must:

Carefully inspect all packaging and products
Note any visible damage on the delivery receipt or bill of lading
Take clear photos of any damage
Notify RAM Game Room within 48 hours of delivery

Failure to document visible shipping damage upon delivery may affect the ability to file a successful freight claim with the carrier.

White Glove Delivery Services

Select products and delivery locations may qualify for white glove delivery service.

White glove delivery may include:

In-home placement
Packaging removal
Basic assembly

Availability and pricing vary by product and delivery location.

Customers are responsible for ensuring:

Clear and safe delivery access
Adequate doorway and hallway dimensions
Elevator availability where applicable
Safe working conditions for delivery personnel

RAM Game Room is not responsible for products that cannot fit through doorways, staircases, elevators, or other access points within the delivery location.

Delivery Appointments

Freight and white glove deliveries are generally scheduled directly between the customer and the delivery carrier.

Customers are responsible for:

Providing accurate contact information
Being available during the scheduled delivery window
Ensuring someone 18 years or older is present to accept the shipment

Missed appointments may result in additional storage, re-delivery, or handling charges.

Shipping Delays

While RAM Game Room strives to meet all estimated production and shipping timelines, delays may occasionally occur due to circumstances beyond our control, including: